SHIPPING POLICY

Welcome to Pulse Controllers — your destination for premium gaming controllers. We proudly ship from Australia to gamers across the globe. Please review our shipping policy below.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (Within Australia)

We ship via Australia Post and other reliable courier partners.

Shipping MethodEstimated Delivery TimeCost

Standard Shipping 2–7 business days $7

Express Shipping 1–3 business days $10

Remote and rural areas may experience slightly longer delivery times.

International Shipping

We ship internationally to most countries, including New Zealand, USA, UK, Canada, Europe, and Asia-Pacific regions. Standard shipping.

RegionEstimated Delivery TimeCost

New Zealand Standard shipping 5–10 business days $10

New Zealand Express shipping 3-7 business days $15

Asia-Pacific 7–15 business days $15

North America & Canada 7–20 business days $25

UK & Europe 10–25 business days $25

Rest of the World 10–30 business days $25

Delivery times vary based on customs clearance and local courier services in the destination country.

Customs, Duties, and Import Taxes

International customers are responsible for any customs fees, duties, or import taxes levied by their country's authorities. These charges are not included in the item price or shipping fee.

We advise checking with your local customs office for potential costs before ordering.

Order Tracking

After your order ships, we’ll send you a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear.

Lost or Damaged Orders

While we take every care to pack and ship your order securely, we are not liable for items lost or damaged in transit. If your item arrives damaged or doesn’t arrive at all, contact us at info@pulsecontrollers.com.au with your order number and any relevant photos, and we’ll help resolve the issue as best we can.

Shipping Address Issues

Please ensure your shipping address is accurate. If you need to make a change, contact us at info@pulsecontrollers.com.au within 12 hours of placing your order. We can only amend addresses before your order ships.

Questions?

We’re here to help.

📧 Email: info@pulsecontrollers.com.au